CDM Purchasing and Returning Policies

The hardware and software sold by CDM, is to the best of their knowledge, legal and distributed in accordance to the law. Due to the large market of counterfeit products in the computer hardware and software products, the buyer agrees that CDM will not be responsible and will be held harmless from any legal action.

1) Buyer agrees that CDM retains as security the above descripted items until paid until paid in full.

2) Customer will be assessed $20 for returned checks

3) The signer agrees to a personal guarantee of payment of this invoice.

4) Customers who go into collection will be assessed charges for collection, including attorneys fees, treble damages and the maximum interest rate for which the law allows.

5) Accounts will be assessed 1.5% interest per month when past due.

6) All resellers must provide a current tax exemption certificate form.

7) Special orders cannot be returned for credit or exchange. OEM processors returns or exchanges must be within 60 days of purchase.

Return (RMA) Policy
1) Returns or exchanges must be approved by CDM's RMA department (317)-788-7885.
2) RMA # must be assigned prior to shipment and must be received within 10 days.
3) The customer is responsible for insurance and shipping cost to CDM.
4) All RMA items must be returned with original receipt, packing, manuals, cables, and software.
5) If RMA items are tested and found not to be defective, customer may be charged for testing the product.
6) CDM will return items to customer UPS ground unless customer pays for any express delivery requested.
7) Returns for refund are subject to current market value or 15% restocking fee which ever is less.